Who we are
Farrelli is the data controller responsible for the personal information described in this Privacy Policy.
If you have any questions about this policy or how your personal information is handled, you can contact us at sally@farrellitravel.com or on +44 7446 686 901.
Information we may collect
The personal information we collect will depend on how you interact with us.
When you contact us or enquire about a journey, we may collect information including:
- Your name
- Email address
- Telephone number
- Information you choose to provide about your travel plans
- Travel dates and destination preferences
- Information about the people travelling with you
- Your preferences and requirements
- Correspondence between you and Farrelli
We may also collect limited technical information when you visit our website, such as information about your device, browser and how you interact with the website, where this is provided through our hosting or analytics services.
We only collect information that is reasonably necessary to provide our services, respond to enquiries, operate our website or meet our legal obligations.
How we use your information
We may use your personal information to:
- Respond to your enquiries
- Discuss and plan potential journeys
- Provide our travel planning and related services
- Communicate with you about your travel arrangements
- Manage our relationship with you
- Liaise with relevant travel partners and suppliers where necessary
- Improve our services and website
- Maintain appropriate business and administrative records
- Meet our legal and regulatory obligations
- Protect our business and prevent fraud or misuse
We will not sell your personal information.
Our legal basis for using your information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
- It is necessary to take steps at your request before entering into a contract or to perform a contract with you.
- It is necessary for our legitimate business interests, such as responding to enquiries, providing a high standard of service and operating and improving our business.
- We need to comply with a legal obligation.
- You have given us your consent, where consent is required.
Where we rely on legitimate interests, we consider those interests alongside your rights and privacy.
Travel information and sensitive personal information
Planning certain journeys may require you to provide additional personal information.
Depending on the nature of your travel arrangements, this could include information relating to dietary requirements, accessibility needs, health considerations or other information relevant to your journey.
Some of this information may be considered sensitive personal information under data protection law.
Where this applies, we will only process such information where we have an appropriate legal basis for doing so and will handle it with particular care.
Please do not send sensitive personal information unless it is relevant and necessary for your travel arrangements.
Sharing your information
Where necessary to provide our services, we may share relevant personal information with trusted third parties involved in arranging or delivering your journey.
These may include, where appropriate:
- Hotels and accommodation providers
- Airlines and other transport providers
- Destination management companies
- Tour operators
- Guides and experience providers
- Other travel suppliers
- Professional advisers
- Technology and service providers that support the operation of our business
We will only share information that is reasonably necessary for the relevant purpose.
We may also disclose personal information where required by law or where necessary to establish, exercise or defend legal rights.
International transfers
Travel is international by nature.
Where you ask us to arrange services outside the United Kingdom, it may be necessary to share relevant personal information with travel suppliers or partners located in other countries.
Data protection standards in those countries may differ from those in the United Kingdom.
Where applicable, we will take reasonable steps to ensure that personal information is handled appropriately and that any transfers comply with applicable data protection requirements.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting and regulatory requirements.
How long we retain information will depend on the nature of our relationship with you and the information concerned.
When personal information is no longer required, we will delete or securely dispose of it where appropriate.
Keeping your information secure
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Our website
Our website may contain links to websites operated by third parties.
If you follow a link to another website, that website will have its own privacy practices. Farrelli is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Cookies and analytics
Our website may use essential technologies required for it to operate correctly.
If we introduce analytics, cookies or similar technologies that require additional information or consent under applicable law, we will update our website and this Privacy Policy accordingly.
Marketing
We will only send you direct electronic marketing where we have an appropriate lawful basis to do so.
Where required, we will ask for your consent before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided in the communication.
Your rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
- Ask for access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how your information is used
- Object to certain uses of your personal information
- Ask for certain information to be transferred to you or another organisation
- Withdraw consent where we rely on your consent
These rights are not absolute and may depend on the circumstances.
If you would like to exercise any of these rights, please contact us at sally@farrellitravel.com.
Complaints
If you have concerns about how Farrelli handles your personal information, we would appreciate the opportunity to address them first.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Further information about your rights is available from the ICO at ico.org.uk.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.
The latest version will always be published on our website with the date it was last updated.
Contact us
If you have questions about this Privacy Policy or how Farrelli handles your personal information, please contact us at sally@farrellitravel.com or on +44 7446 686 901.